FAQ
Frequently Asked Questions
Welcome to our FAQ page! Here, we’ve compiled answers to some of the most common questions about our massage therapy services. If you don’t find the answer you’re looking for, feel free to reach out—we’re happy to help!
General Questions
What types of massage do you offer?
Our specialty is Oncology Massage for those currently in treatment or in their recovery period. Oncology Massage is customized to focus on relaxation and healing, both physically and emotionally.
We also offer post surgical massage and lymphatic drainage for cancer treatment as well as gender-affirming care. Additional offerings include, craniosacral balancing, and support for neuropathy through reflexology-based foot massage. Please see our services page for a full list of available sessions.
*If you’re looking for a service that’s not offered here, such as deep tissue, we have a list of trusted MT’s in the area. Just send us a note with what you’re looking for and we’ll gladly provide a referral.
What is oncology massage?
Oncology massage is a gentle, adaptive form of massage designed specifically for people affected by cancer. It takes into account your current health, treatment history, and energy levels to create a session that is safe, supportive, and deeply comforting.
Is massage safe during chemotherapy, radiation, or other treatments?
Yes—when performed by a trained oncology massage therapist, massage can be safe and beneficial during treatment. Rachel is experienced in adjusting for medical devices, recent surgeries, fatigue, fragile skin, lymph node removal, and more. Your comfort and safety are always the top priority.
What are the benefits of oncology massage?
Massage during or after cancer treatment may help:
- Reduce anxiety and promote relaxation
- Ease muscle tension and joint stiffness
- Support sleep and restfulness
- Relieve nausea or pain in some clients
- Gently reconnect you with your body in a safe, calming way
Everyone’s experience is different, and your session is tailored to your needs.
Do I need a referral or permission from my doctor?
Not always. Many clients come on their own, but if you’re unsure, it’s perfectly okay to ask your provider. If there are any concerns (such as a recent surgery, clotting risk, or side effects), Rachel can work with you to determine the best timing and approach.
What happens during an oncology massage session?
Sessions are quiet, slow, and respectful. You’ll talk with Rachel first about how you’re feeling that day, then you’ll be gently positioned for comfort—often on your back, side, or in a reclining position, if lying on your stomach is not appropriate or comfortable. Massage may include the full body, or focus only on certain areas, depending on your energy and needs.
What if I have a port, lymphedema, or other medical concerns?
That’s completely okay. Rachel has training in working safely with medical devices, radiation sites, surgical scars, and lymphedema risk. Every session is customized based on your unique situation, with care taken to avoid any contraindicated areas.
Can I receive massage if I’m very fatigued or emotionally overwhelmed?
Yes. Oncology massage can be as minimal as you need—sometimes just holding the feet or gentle handwork is enough to help you feel less overwhelmed and ready for a session. It’s perfectly okay to cry, be quiet, or even fall asleep during your session. You will never be expected to perform or “show up” a certain way.
Is this a safe and affirming space for LGBTQ+ clients?
Yes. Rooted Sole is committed to inclusive, trauma-informed care. Clients undergoing gender-affirming care—including post-surgical recovery—are supported with respect, skill, and sensitivity. Your identity, pronouns, and personal experience are honored here.
How do I book a session?
A: Returning clients can easily book an appointment online through our booking page or by calling or texting us directly at 630-708-6559. First time clients, please call or text to schedule your first visit.
What is the “Pay What You Can” massage?
This 30-minute session is offered once per month to clients currently undergoing cancer treatment. There’s no minimum cost—you pay what feels possible. It’s one way Rooted Sole stays accessible to those who need care the most.
What should I expect during my first massage?
Prior to your appointment, you will receive an email with a link to fill out your Intake Form. This form includes a brief health history and your current complaints/issues to address. Please fill out this form prior to arriving. Your first session will begin with a brief consultation to discuss your health history, any areas of concern, and what you hope to achieve from the massage. From there, your therapist will tailor the session to your needs. You’ll be draped with a sheet or towel at all times, ensuring your comfort and privacy.
What should I wear?
You can wear whatever makes you feel most comfortable. Most client will undress to their comfort, remaining under the sheets throughout the session. Some sessions, including foot massage and craniosacral balancing, are fully clothed sessions.. Adaptive positioning, pillows, and blankets are always used to support your body gently and respectfully.
After Your Appointment
How often should I get a massage?
This depends on your individual needs and goals. Some clients benefit from weekly sessions, while others find that once a month or every other month works best. Your therapist can work out a plan for you based on your goals and individual needs.
Should I tip my massage therapist?
Tips are never expected, but always appreciated. Your tip helps fund our “Pay What You Can” program for cancer survivors in need. If you are need of this program, please contact me by email, phone or text for more information.
Are there any conditions that would prevent me from getting a massage?
Certain conditions like fever, infections, or recent surgeries might require you to postpone your massage. Massage is not appropriate for infectious illnesses or acute injuries that have not been assessed by a physician. Please inform your therapist of any health concerns or recent injuries so they can adjust the session accordingly.
Still have questions? Don’t hesitate to contact us! We’re here to ensure your massage therapy experience is as relaxing and beneficial as possible.